Here are some common reasons you would get a Connection Error for the Salesforce integration and what steps you can take to fix the issue.
| Symptom | Troublshooting Steps |
|
This error message when authorizing connection from Alyce |
1. Go to Salesforce under the Alyce Administrator Page. 2. Ensure the permissions needed for authorizations in the Security Settings for the user who is trying to authorize the connection. Click Assign Alyce Integration User Permission Set |
|
This error message when authorizing connection from Alyce |
This error most likely m means that your email in Alyce does not match your Salesfoce email. Take these steps: 1. Confirm your Salesforce email address and update it in Alyce. Note: your username might be different, but it's the email address that is important. 2. Make sure you're logged out of all other Salesforce instances and that you're logged into the correct Salesforce account. 3. Make sure you're not emulating or impersonating a Salesforce integration user. You must be fully logged into the correct Salesforce account. |
| This error means that you do not have the full Salesforce Admin permissions. Please contact your Salesforce Admin to ask for those permissions or have them make the connection needed for the integration. |
If you're still having trouble, please get in touch with the Support Team for assistance.